Privacy Policy
How we collect, use, and protect your personal information
Last updated: January 2024
Introduction
Calmplover ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website calmplover.com or use our services.
Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.
Information We Collect
We may collect information about you in various ways. The information we may collect includes:
- Personal Data: Name, email address, and postal address that you voluntarily provide when enquiring about our services or submitting forms on our website.
- Service Information: Details about the services you are interested in, property information relevant to garden care, and any preferences or requirements you communicate to us.
- Usage Data: Information about how you access and use our website, including your IP address, browser type, pages viewed, time spent on pages, and referring URLs.
- Cookie Data: Information collected through cookies and similar tracking technologies, as described in our Cookie Policy.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide requested services
- To schedule appointments and manage service delivery
- To send you quotes, invoices, and service-related communications
- To improve our website and services
- To analyse usage patterns and optimise user experience
- To comply with legal obligations
Legal Basis for Processing
We process your personal data on the following legal bases:
- Consent: Where you have given explicit consent for specific processing activities
- Contract: Where processing is necessary to fulfil a contract with you or take pre-contractual steps at your request
- Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights
- Legal Obligation: Where processing is necessary to comply with applicable laws
Disclosure of Your Information
We may share your information in the following situations:
- Service Providers: With third parties who perform services on our behalf, such as payment processing, email delivery, or IT support
- Legal Requirements: When required by law or in response to valid legal requests
- Business Transfers: In connection with any merger, sale of company assets, or acquisition
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. When determining retention periods, we consider the nature of the data, potential risks, and our legal obligations.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Under applicable data protection laws, you have the following rights:
- The right to access your personal data
- The right to rectification of inaccurate data
- The right to erasure ("right to be forgotten")
- The right to restrict processing
- The right to data portability
- The right to object to processing
- The right to withdraw consent at any time
To exercise any of these rights, please contact us using the details provided below.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Calmplover
47 Garden Lane
London SW11 5PQ
United Kingdom
Email: [email protected]